Shipping policy
Shipping is straightforward and quick! We do our very best to get your items in your hands as soon as possible. Your order will typically ship 1-2 days after purchase. Arrival times can vary depending on your location. We send a USPS / UPS tracking number via email- newmoonentllc@gmail.com
Shipping weights are determined by the United States Postal Service and are based on the weight of the package.
WE are not responsible for lost/stolen packages or packages that are returned to the sender via the USPS.
A few things we typically see:
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Your package doesn't arrive in the time specified on the website: USPS as our primary shipping carrier. They do not guarantee their shipping dates, and we cannot guarantee them either. However, we print and ship orders in-house every Monday-Friday and typically get packages out of our warehouse in under 48 hours. Please check the status of your order here with your tracking number: USPS Tracking
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Customers enter the wrong address: Your order is likely to get returned to us if the wrong address is entered at checkout; we will do the best we can to get the package to you but no guarantees.
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ALL packages ship with $5.00 flat rate shipping.